If reward calculations look incorrect, check: eligibility rules, threshold version status (active vs. expired), transaction source quality, campaign windows, and pending/released status. For Manual POS merchants, remember that only verified (released) points count toward threshold completion.
Manual POS reminder
If a customer appears close to their threshold but has not unlocked the reward, check if their points are still in 'pending' status. Pending points must be released through weekly reconciliation before they count.