When a customer returns a purchase that originally earned SVC, the system automatically reverses the associated reward. Merchants do not need to manually adjust SVC — the reversal is handled by SpenVest once the refund is processed in your POS.
Automatic process
SVC reversals are triggered by the refund event from your POS integration. You do not need to contact SpenVest or manually edit any customer balance.
Your only responsibility is to process the return and refund through your POS as you normally would. SpenVest links the refund to the original transaction and reverses any SVC that was earned from that purchase.