When SpenVest detects a refund event from your POS, it links the refund to the original qualifying transaction and determines the SVC impact. The system then applies the appropriate adjustment to the customer's account.
Three possible scenarios
SVC not yet redeemed
If the customer earned SVC from the returned purchase but has not yet redeemed it, the system simply removes the unredeemed SVC from their balance.
SVC already redeemed (partially or fully)
If the customer has already used some or all of the earned SVC, the system records an internal offset. Future SVC earnings are reduced until the offset is cleared. The customer never sees a 'negative balance' — they see an adjustment or temporarily reduced earning rate.
SVC cleared through future earnings
Once the offset is fully recovered through future earning activity, normal SVC accrual resumes. The customer is not charged or invoiced — the correction happens entirely within the reward system.
You can see adjustment records in the Finance section of your portal. These appear as 'balance correction' entries alongside normal SVC activity.