Return processing steps
Process the refund in your POS
Use your standard POS refund workflow. Ensure the refund is linked to the original transaction so SpenVest can identify which purchase is being reversed.
Identify the customer if possible
If the customer is present, scan their SpenVest QR code or enter their member code so the refund is correctly linked to their account. If the customer is not present, the system will match the refund to the original transaction automatically where possible.
Confirm the refund is processed
Once the refund is completed in your POS, SpenVest receives the event and handles the SVC reversal. No further action is required from you.
Never attempt to manually edit a customer's SVC balance to account for a return. All adjustments are handled automatically by the system to ensure accuracy and auditability.