Operational support for merchants, programs, and connected rails.
Help for onboarding, POS integration, transaction ingestion, reward rules, redemptions, reporting, and merchant launch operations.
Australian support hours
Monday to Friday, 9:00 AM to 5:00 PM AEST/AEDT. Public holiday response times may vary.
Identity and security
We may ask for account, merchant, or transaction details before discussing sensitive information.
Escalation path
Complex issues can be escalated for product, operations, or rollout review when first-line support is not enough.
Future redirect target
Later this page can redirect to support.merchant.spenvest.com.au.
Merchant Support
Use the details below until the dedicated support backend is connected.
Email support
merchants@spenvest.com.au
Australia operations
Registered operations support based in New South Wales, Australia.
What to include
Merchant name, POS provider, store location, time of issue, and whether it affects onboarding, transactions, redemptions, or reporting.
This support page is informational for the current demo and portal rollout stage. Dedicated support routing and ticketing can be connected later.
What if POS data or transactions are not syncing?
Support can help verify your integration state, inbound transaction flow, and whether program rules are correctly matched to the connected merchant account.
Can support help with program setup and reward rules?
Yes. Merchant support covers onboarding questions, launch readiness, reward configuration, value logic, and program operations guidance.
What should I include in a merchant support request?
Include merchant name, contact email, POS provider, affected location, approximate time of issue, and whether the issue relates to onboarding, transactions, redemptions, or reporting.