Merchant User Guide

Introduction

What SpenVest Provides for Businesses

Understand the merchant-facing operating model of SpenVest.

1 min read

SpenVest gives merchants a behavioural commerce platform for threshold rewards, merchant-issued SVC, cashback campaigns, gift cards, promotions, online commerce tools, and retention-focused analytics. The platform covers the full merchant operational loop: from transaction ingestion to reward release, campaign management, customer intelligence, online ordering, delivery operations, and settlement.

SpenVest merchant dashboard showing KPIs, revenue trend, and SVC balance
The SpenVest merchant dashboard — your business overview at a glance

Core capabilities

Transaction ingestion through POS API integrations or manual CSV workflows
Programmable reward thresholds with versioning, cadence control, and ROI tracking
Hot Items (promo pricing), Special SVC bonus rules, and Cashback campaigns
Merchant Gift Value Credits (MGVC) with quota-based issuance and redemption tracking
Online Shop with click-and-collect, local delivery, and order management
Driver and delivery operations managed directly from the portal
Payments connection (Stripe Connect-style) and weekly payout visibility
Customer intelligence including segmentation, churn risk, and lifetime value
AI-powered recommendations for optimisation and retention strategy
Subscription management with plan-based feature entitlements
Feature availability depends on plan and business type

Not every feature is available to every merchant. Your subscription plan (Rewards, Starter, Growth, or Scale) and business category determine which modules appear in your portal. See the Subscription Management section for a full breakdown.

Merchant User Guide