Customer User Guide

Returns and Reward Adjustments

What You May See in Your Wallet

How adjustments appear in your reward balance and activity.

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If a return triggers a reward adjustment, you may notice changes in your wallet activity. These are normal and reflect the system ensuring your rewards match your completed purchases.

What you may see

A reward entry marked as adjusted or reversed in your reward activity
A temporary period where new rewards are applied to an earlier adjustment instead of increasing your balance
A note indicating an adjustment is in progress
Rewards will resume normally

Once any pending adjustment is fully offset by future earnings, your rewards will resume accumulating as expected. The adjustment process is designed to be fair and transparent.

Customer User Guide