Clear support for customers, accounts, and merchant-issued value.
Help for wallet access, live progress, threshold tracking, Smart Value Credits, gift cards, and participating merchant questions.
Australian support hours
Monday to Friday, 9:00 AM to 5:00 PM AEST/AEDT. Public holiday response times may vary.
Identity and security
We may ask for account, merchant, or transaction details before discussing sensitive information.
Escalation path
Complex issues can be escalated for product, operations, or rollout review when first-line support is not enough.
Future redirect target
Later this page can redirect to support.customer.spenvest.com.au.
Customer Support
Use the details below until the dedicated support backend is connected.
Email support
support@spenvest.com.au
Australia operations
Registered operations support based in New South Wales, Australia.
What to include
Account email, merchant name, date of issue, and a short description of what went wrong.
This support page is informational for the current demo and portal rollout stage. Dedicated support routing and ticketing can be connected later.
What should I do if rewards or thresholds are not updating?
Check that your recent merchant spend was completed successfully and allow a short processing window. If the issue continues, contact support with the merchant name, date, and approximate transaction amount.
What if my Smart Value Credits do not redeem correctly?
SVC remains merchant-specific. Support can help confirm eligibility rules, expiry settings, and whether the merchant checkout flow recognised the value correctly.
Can support help me access my account again?
Yes. For login, password, and profile access issues, support can guide you through recovery steps and account verification requirements.