Customer User Guide

Understand the purpose of SpenVest and how it connects customer spending with merchant-issued value.

Set up a customer profile and access your wallet.

See how SVC appears in your wallet and why merchants stay separated.

Earn value through eligible spending with merchants connected to SpenVest.

Understand what to do at the register so your purchase is linked to your SpenVest account.

Use eligible merchant-issued value at checkout or through supported merchant flows.

Explore participating merchants and their available offers or shop items.

Use card payment alongside merchant rewards and offers.

A future pathway for eligible value programs routed through regulated partners.

Understand the Loyalty Cards Wallet feature and what it does.

Notifications about threshold progress, releases, and redemption readiness.

Understand how refunds and returns affect your SpenVest rewards.

Keep your customer account protected with strong sign-in habits.

Quick answers to common customer questions.