Customer User Guide

Introduction

How SpenVest Works

Follow the customer journey from spend to reward to redemption.

1 min read

1

Spend with a participating merchant

Eligible purchases are captured through merchant POS integrations or approved uploads.

2

Track progress toward thresholds

SpenVest shows how close you are to each merchant's reward trigger and what value may unlock next.

3

Receive merchant-issued value

When rules are met, merchants can release SVC, cashback, gift-card value, or campaign rewards.

4

Redeem with the issuing merchant

Value is used according to that merchant's rules and is usually limited to that merchant's own environment.

Behaviour-first model

SpenVest is designed around visible reward progress and repeat behaviour, not hidden points or generic discounting.

Customer User Guide