Terms of Use

These Terms of Use govern access to and use of the SpenVest website, related pages, customer-facing experiences, merchant-facing experiences, and related services we make available from time to time. By accessing or using SpenVest, you agree to these Terms. If you do not agree, do not use the Services.

SpenVest Pty Ltd operates SpenVest. SpenVest is a behavioural commerce, rewards, and merchant growth platform. It is designed to help merchants configure reward programs and help customers view thresholds, promotional value, and related merchant-issued benefits in one place. Unless expressly stated otherwise, SpenVest is not a bank, authorised deposit-taking institution, stored-value issuer, payment scheme operator, brokerage service, or financial services provider.

SpenVest is live and continues to evolve through staged rollout, merchant onboarding, and ongoing product development.

• Features may be added, changed, suspended, or removed without notice.
• Parts of the Services may be incomplete, unavailable, or contain errors.
• Interface content, calculations, analytics, reward displays, and integrations may change as the product develops.
• Access to certain features may still be restricted to approved users, approved merchants, test users, or other authorised participants.

You acknowledge that some newly released or staged features may not operate in the same way as more mature production features.

You must be at least 18 years old to use the Services. If you use SpenVest on behalf of a business, you represent that you have authority to bind that business to these Terms and any additional merchant, onboarding, or campaign terms that apply. You must provide accurate, current, and complete information and keep it updated.

SpenVest provides software, workflow, display, and engagement infrastructure. Depending on the product area in use, the Services may include:

• merchant onboarding and configuration tools
• customer reward and threshold visibility
• promotional campaign management
• merchant-issued Smart Value Credits (SVC) tracking
• gift card or promotional value workflows
• merchant analytics, retention reporting, and related insights
• messaging, contact, support, and intake tools

SpenVest may integrate with merchants, service providers, or third-party systems. Those third parties remain responsible for their own products, services, and legal compliance unless we expressly state otherwise.

Smart Value Credits (SVC) are promotional store credits earned through eligible customer spending and issued under merchant-configured reward rules. Customers earn SVC points through eligible spending with participating merchants. Points accumulate toward reward thresholds set by each merchant. When a threshold is met, accumulated points are converted into redeemable SVC dollar value. Conversion rates, threshold levels, and redemption conditions are determined by each merchant and may vary.

• SVC are not cash.
• SVC are not bank deposits.
• SVC are not securities, derivatives, or investment products.
• SVC are generally redeemable only with the issuing merchant and only in accordance with that merchant’s rules.
• SVC may be subject to eligibility conditions, expiry settings, reversal for refunds or fraud, campaign limits, and merchant-specific restrictions.

SpenVest tracks eligibility, balances, thresholds, and redemption events as software. Unless we expressly state otherwise, SpenVest does not hold client funds and does not provide financial custody.

Merchants are responsible for their own products, services, pricing, promotions, fulfilment, customer representations, refund handling, and compliance with applicable law. Where a merchant offers goods, services, or rewards through or alongside SpenVest, the merchant remains responsible for honouring its own program rules and meeting any legal obligations that apply to it, including under the Australian Consumer Law where relevant. Nothing in these Terms excludes, restricts, or modifies any non-excludable rights or guarantees you may have under the Australian Consumer Law. ### Returns, Refunds, and SVC Adjustments Where a refund is processed for a transaction that earned SVC, SpenVest will reverse the associated SVC. If the SVC has not been redeemed, it is removed from the customer's balance. If the SVC has already been partially or fully redeemed, SpenVest records an internal offset that is recovered from future SVC earnings. Customers are never shown a negative balance — corrections appear as adjustments or reduced accrual. Merchants are not required to manually adjust SVC; all reversals are handled automatically by the platform upon receipt of the refund event from the merchant's POS integration. SpenVest may also recalculate threshold progress to exclude returned or refunded transactions.

SpenVest provides a Loyalty Cards Wallet feature that allows customers to store and display existing third-party loyalty and membership cards within the app. Nature of the feature The Loyalty Cards Wallet is a convenience tool for storing card details (such as program name, card number, and barcode) and displaying barcodes on screen at checkout. The feature is provided on an "as-is" basis for display purposes only. No affiliation with third-party programs SpenVest is not affiliated with, endorsed by, or connected to any third-party loyalty or rewards program. The inclusion of a loyalty card in the SpenVest app does not imply any partnership, sponsorship, or commercial relationship between SpenVest and the relevant loyalty program provider. No responsibility for third-party systems SpenVest is not responsible for:

• loyalty points, rewards balances, or program benefits managed by third-party providers
• changes to third-party loyalty program rules, terms, or availability
• whether a stored barcode will be accepted by any merchant or point-of-sale system
• the accuracy, validity, or functionality of barcodes or card numbers entered by users

User responsibility You are responsible for ensuring that:

• the card details you store are accurate and up to date
• you are authorised to use and store the loyalty cards you add to your account
• you do not store card information belonging to another person without their consent

Limitation of functionality The Loyalty Cards Wallet does not access, retrieve, or sync data from third-party loyalty systems. It does not perform redemptions, validate card details, fetch balances, or connect to external accounts. SpenVest does not guarantee that stored barcodes will be scannable or accepted at any merchant location.

You must not:

• use the Services for unlawful, misleading, deceptive, fraudulent, or harmful conduct
• submit false, inaccurate, or unauthorised business, customer, or transaction information
• interfere with the integrity, performance, or security of the Services
• attempt to gain unauthorised access to accounts, systems, code, data, or integrations
• scrape, copy, reverse engineer, decompile, or exploit the Services except as permitted by law
• use the Services to infringe another person’s privacy, intellectual property, or legal rights
• artificially generate transactions, reward events, usage, or campaign activity

We may investigate suspected misuse and may suspend, restrict, or terminate access where we reasonably consider that misuse, fraud, abuse, or security risk exists.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted using your account. You must notify us promptly if you become aware of unauthorised access, credential compromise, or other suspected security issues. We may require password resets, verification steps, access restrictions, or other security measures where reasonably necessary to protect the Services, users, merchants, or data.

You acknowledge that SpenVest may process operational, transactional, usage, behavioural, and program data to operate the Services, improve the product, support merchants and customers, investigate fraud, maintain security, and generate reporting and analytics. We may use aggregated or de-identified information for product improvement, performance measurement, testing, service planning, and internal business operations. Our handling of personal information is also governed by our Privacy Policy.

By providing contact details to us, you agree that we may send service-related communications that are reasonably necessary to operate the Services, including onboarding updates, verification messages, support communications, transactional notices, security alerts, and legal or policy updates. Where we send commercial electronic messages regulated by Australian spam law, we will seek to provide them in accordance with applicable consent and unsubscribe requirements.

SpenVest and its licensors own the intellectual property rights in the Services, including software, designs, interfaces, documentation, branding, text, graphics, content arrangement, and underlying systems, unless otherwise stated. We grant you a limited, non-exclusive, revocable, non-transferable right to access and use the Services for their intended purpose and in accordance with these Terms. You must not copy, distribute, modify, frame, mirror, publish, sell, or create derivative works from the Services except as permitted by law or with our prior written consent.

If you provide suggestions, ideas, comments, or other feedback about SpenVest, you agree that we may use that feedback without restriction and without any obligation to compensate you.

The Services may contain links to, or depend on, third-party websites, software, infrastructure, messaging services, analytics providers, hosting providers, merchants, payment-related partners, or other integrations. We are not responsible for the content, availability, security, or practices of third-party services except to the extent required by law. Your use of third-party services may be governed by separate terms and privacy practices.

We do not guarantee that the Services will be uninterrupted, secure, error-free, or available at all times. We may:

• modify or withdraw features
• impose or change access conditions
• update integrations or workflows
• suspend or discontinue part or all of the Services
• change these Terms, platform rules, or related policies

Where we update these Terms, the updated version will be published on the website. Continued use of the Services after the updated Terms take effect indicates acceptance of the revised Terms.

We may suspend, limit, or terminate access to the Services immediately where we reasonably believe:

• these Terms have been breached
• misuse, fraud, or unlawful conduct has occurred
• security, regulatory, or operational risk requires action
• continued access may harm users, merchants, third parties, or SpenVest

You may stop using the Services at any time. Termination or suspension does not affect accrued rights, payment obligations, intellectual property rights, confidentiality obligations, limitation provisions, or other provisions intended to survive termination.

If you have a privacy concern, support issue, or complaint, please contact us first so we can investigate and respond. If you are not satisfied with a privacy response and Australian privacy law applies, you may be able to complain to the Office of the Australian Information Commissioner.

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales and courts hearing appeals from them, subject to any rights you may have under applicable consumer law.

SpenVest Pty Ltd Email: info@spenvest.com.au Website: https://spenvest.com